An Open Source iOS Live Chat SDK for Customer Support
Kommunicate provides open source live chat SDK in iOS. The Kommunicate SDK is flexible, lightweight and easily integrable. It lets you easily add real-time live chat and in-app messaging in your mobile applications and websites for customer support. The SDK is equipped with advance messaging options such as sending attachments, sharing location and rich messaging.
Kommunicate SDK lets you integrate custom chatbots in your mobile apps for automating tasks. It comes with multiple features to make it a full-fledged customer support SDK.
Live chat widget: Make it easier for your visitors and users to reach you with an instant website and in-app support through chat. The widget is highly customizable.
Chatbots: Automate and speed up your customer service by integrating AI-powered chatbots. Build your chatbots and deploy them using Kommunicate and seamlessly add them to the live chat.
Conversations: Manage all your customer queries coming from the live chat plugin. Easily manage and assign agents to cater to user conversations.
Dashboard: A powerful dashboard to see, analyze and act upon your customer conversation data. It helps you analyze the performance of support agents as well.
Helpcenter: Create your knowledge base and deploy on a dedicated page to cater to generic and recurring customer queries. Your customers will also be able to directly access FAQs in chat.
Mailbox: A simple and powerful team inbox for ticketing, managing, receiving and replying to all your customer support emails.
Integrations: Easily move data between Kommunicate and your other favorite apps. Integrate your favorite CRM, knowledge base software and other apps.
Conversation Routing: Select routing rules for incoming conversations for both your agents and bots. Choose between automatic assignments or to notify all.
Smart Rich Messaging: Leverage rich messages using buttons, cards, carousels, forms or lists to provide an exquisite support chat experience to your customers.
Quick Replies: Quickly respond to generic user queries using Quick Replies. Easily create and manage templated messages from your dashboard.
Please check the documentation for more details on installation, configuration, and customization.
Kommunicate is available under the BSD-3-Clause license. See the LICENSE file for more info.